18bet's Privacy Policy

1. Types of Information Collected

18bet collects various types of information to operate its services properly. The information collected can be divided into two main categories:

a) Information You Provide Directly:

• Full name, date of birth, and national identity card details (for age verification)
• Email address and mobile number (for communication and account verification)
• Payment details — such as your bKash, Nagad, Rocket, or Upay number (to complete transactions)
• Account preferences and communication-related information
• Any information provided when contacting our customer support team

b) Information Collected Automatically:

• IP address, browser type and version, operating system
• Pages visited, session duration, and click patterns
• Information collected through cookies and similar tracking technologies
• Device identification details (device ID, hardware model)

2. Purposes of Using Information

18bet uses the collected information for the following specific purposes only. We never use your information for unnecessary purposes:

• Account Management: For registration, verification, and keeping your account secure.
• Service Delivery: To process betting, gaming, and financial transactions (bKash, Nagad, Rocket, Upay).
• Customer Support: To assist you with your questions and issues via live chat and email.
• Security and Fraud Prevention: To detect suspicious transactions and prevent fraudulent activity.
• Legal Obligations: To comply with applicable laws, regulations, and regulatory directives.
• Service Improvement: To analyze platform performance and improve the user experience.
• Communication: To send important updates, policy changes, or account-related notifications.

3. Cookie Policy

18bet uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required to maintain login status and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to monitor and improve platform usage.

You can control cookies by changing your browser settings, however disabling certain cookies may limit some features of the platform.

4. Information Sharing and Third Parties

18bet does not sell your personal information to any third party. However, information may be shared in certain circumstances:

• Payment Processors: Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Operational data is shared with trusted technology providers to ensure secure and reliable services.
• Legal Authorities: Information may be provided to competent authorities to meet legal obligations or by court order.
• Fraud Prevention: Specific information may be shared with relevant authorities to investigate fraud or illegal activity.

When sharing information with any third-party partner, we ensure they maintain adequate data protection standards and use the information only for the specified purpose.

5. Data Protection and Security Measures

18bet applies high-standard technical and administrative security measures to protect your information:

• SSL Encryption: All data transfers are secured with industry-standard SSL/TLS encryption.
• Access Controls: Only authorized staff have access to information required for their specific duties.
• Firewall and Security Monitoring: Server and network infrastructure is monitored around the clock.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities.
• Data Backup: Regular secure backups are maintained to ensure the safety of your information.
• Staff Training: All staff receive regular training on data protection practices.

However, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but you are also responsible for keeping your account password confidential.

6. Data Retention Period

18bet retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active
• Applicable legal and regulatory obligations
• The need to handle dispute resolution or legal claims
• Fraud prevention and security purposes

Even after an account is closed, records of financial transactions and identity verification documents may be retained for a specified period as required by law. Once the defined period expires, information is securely deleted or anonymized.

7. User Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be restricted in certain cases.
• Right to Object: The right to object to specific uses of your information.
• Data Portability: The right to receive your information in a structured format.

To exercise these rights, contact us at [email protected]. We will respond to your request after appropriate verification.

8. Protection of Minors' Information

18bet is strictly a platform operated for individuals aged 21 and above only. We do not knowingly collect or store any personal information from minors.

Age is verified at the time of account registration. If a person conceals their age by providing false information, we will close the relevant account as soon as this is discovered and immediately delete the information collected.

If you believe a minor has registered on 18bet, please notify us immediately at [email protected].

9. Third-Party Websites and Services

The 18bet platform may include certain third-party services, such as game software providers (e.g., PG Soft, Pragmatic Play, JILI, Spribe) and payment processors. These third parties have their own privacy policies, and this Policy does not apply to them.

You are advised to review the privacy policy of any third-party service before using it. 18bet is not responsible for their use of data.

10. International Data Transfers

In operating 18bet's services, your information may sometimes be processed on servers located in different countries. In such cases, we ensure that:

• Adequate security measures apply to all transfers.
• Appropriate data protection standards are in effect in the recipient country.
• The purpose of the transfer is limited and specific.

Even in the case of international transfers, our same level of protection commitment toward your information remains in place.

11. Policy Changes and Updates

18bet may update this Privacy Policy from time to time. Reasons for changes may include:

• Aligning with legal or regulatory changes
• Adding new services or technologies
• Improving security measures
• Clarifications based on user feedback

For significant changes, we will send a notification to your registered email or publish a clear notice on the platform. Continuing to use our services after a change is made will be considered as your acceptance of the updated policy. You are advised to review this page regularly.

12. Special Protection for Mobile Payment Data

Transactions through mobile financial services — bKash, Nagad, Rocket, and Upay — are particularly important in Bangladesh. We take extra precautions to protect information related to these services:

• Mobile numbers and payment details are stored with high-level encryption.
• Complete payment details are not stored on 18bet's servers after a transaction is processed.
• Each payment request is verified independently.
• For suspicious transactions, additional verification is activated on the account.

Your payment PIN or password will never be asked for by any 18bet staff member, live chat agent, or email. Any such request is fraudulent — notify our support team immediately.