18bet FAQ — Answers to All Your Questions

No, 18bet will never ask for your bKash, Nagad, or Rocket PIN. If any agent or customer support representative asks for your mobile banking PIN, that is a fraud attempt. End the conversation immediately and report it to our live chat. Your PIN is completely personal — do not share it with anyone.

Never. An OTP (One-Time Password) is a single-use verification code sent to your phone. No 18bet staff member or representative will ever ask for this code. If someone asks for it, they are attempting unauthorized access to your account. Use your OTP as soon as you receive it and do not share it with anyone.

A strong password should be at least 10 characters long and include uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, phone number, or simple sequences like "12345" as a password. Do not use your 18bet password on any other app or site — keep a separate password for each account.

If you suspect this, change your password immediately and contact 18bet via live chat or at [email protected]. Our team will review your account's login history and assist you. If needed, you can request that your account be temporarily locked. Protecting your personal information is our highest priority.

The official 18bet domain is 18bet.mom. If you receive a link, check the URL carefully in your browser's address bar — a slightly different spelling or an extra number means it is fake. Never click an unfamiliar link to log in; type the address directly into your browser. If you find a fake site, report it to us at [email protected].

18bet uses SSL (Secure Socket Layer) encryption technology, which means every transaction and piece of personal information is transferred in an encrypted state. Industry-standard security practices are followed to keep data stored on our servers safe. Your data is never sold or shared with third parties — see our privacy policy for full details.

The minimum withdrawal amount at 18bet is ৳800. This limit applies to all withdrawal methods — bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your account has at least this amount and that the required verification has been completed.

To withdraw bonus funds, you must first meet the wagering requirements. For example, if you receive a ৳1,000 bonus, you must complete bets worth ৳15,000 (15x) before withdrawing it — wagering is calculated on the bonus amount only, not on the deposit. Once the requirements are met, winnings earned from the bonus can be withdrawn normally.

Yes, 18bet offers withdrawals 7 days a week, 24 hours a day. Whether it is the middle of the night or a holiday — withdrawal requests can be made at any time via bKash, Nagad, Rocket, and Upay. The mobile banking services themselves may occasionally cause brief delays due to their own maintenance windows, but there are no time restrictions on 18bet's end.

Withdrawal requests are typically processed within 15 minutes to 2 hours. In most cases it is completed even faster. The process is quickest when verification is complete and the name on your 18bet account exactly matches the name on your mobile banking account.

Identity verification (the KYC process) is primarily for the security of your account. It ensures that only you are in control of your account and the funds in it. It also helps prevent fraud and account theft, and supports responsible gaming practices.

The most accepted document is a National ID Card (NID). A valid passport or driving licence may also be used. Photos of documents must be clear and legible — blurry or torn images are not accepted. Both the front and back of the document may be required.

If your verification is rejected, you will usually be informed of the reason by email or chat. In most cases rejection happens because image quality is poor or the name on the document is not readable. Take clearer photos and resubmit. If you are unsure about the issue, contact us at [email protected] or via live chat — our team will help.

Yes, the documents you submit are stored securely using SSL encryption. Only the authorized verification team can view these documents and they are never shared with third parties. In accordance with our privacy policy, all your personal information is kept completely confidential.

Yes, this is very important. The name on your 18bet account must exactly match the name on your bKash, Nagad, Rocket, or Upay account. If the names do not match, your withdrawal may be delayed or cancelled. Please provide the correct name during registration, and if you want to change it later, contact support.

In roulette, a spinning wheel has numbered slots from 0 to 36. You can place a bet on a specific number, a color (red or black), odd or even, or a group of numbers. The result is wherever the ball lands. Betting on a single number pays more if correct, but betting on a color gives you a better chance of winning. With live dealer roulette, you get the experience of playing with a real dealer.

Teen Patti is a popular South Asian card game — each player is dealt three cards and the one with the strongest hand wins. Andar Bahar is simpler: one card is placed face up in the middle of the table, then cards are dealt one by one to two sides (Andar and Bahar). You bet on which side will receive a card of the same value first. Both games are available on 18bet with live dealers.

Absolutely. The 18bet live casino is fully functional on mobile browsers — no separate app download needed. Open 18bet.mom in Chrome or Safari and go to the live casino section. With a good internet connection (4G or Wi-Fi), you can play with live dealers without any issues.

Baccarat is played between two sides — Player and Banker. Both sides are dealt two cards each, and whichever side's total value is closest to 9 wins. You can bet on the Player winning, the Banker winning, or a Tie. Baccarat is one of the simpler casino games and is quite popular among Bangladeshi players.

RTP (Return to Player) is a percentage that shows how much of the total amount wagered a game returns to players over the long term. For example, if a game has an RTP of 96%, it means an average of ৳96 is returned for every ৳100 wagered. This is a long-term average, so results in a single session can be completely different. A higher RTP generally means the game is more favorable for the player.

Slot games are automated software-driven games where a computer algorithm determines the outcome — you can play alone at any time. In a live casino, a real human dealer sits in front of a camera, deals actual cards or spins a roulette wheel, and you watch and play via live video. Live casino gives you the feel of a real casino; slots are ideal for playing alone at your own pace.